Delete your account

Delete from inside the app

This is the fastest route and needs nothing from us. Open NutriHygiene, go to Settings, scroll to Delete account, and confirm when you're asked. You will be signed out immediately, including on your other devices the next time they contact our servers, and your account will be closed. An active Joint Goal ends at the same time.

If you no longer have the app

You do not need to reinstall anything. Send a request through the contact page. The topic "Delete my account" is selected when you use that link. Use the email address on the account, so we can find it.

When the request is saved, the form shows a reference number. Keep it. We then email that same address and ask you to confirm the request is yours before we close the account. That step exists to stop someone else from deleting your account, and it is the only thing we use those messages for. The 30-day period starts once we have that confirmation and run the deletion.

Delete only some of your data

You do not have to close your account to remove things you have logged. Inside the app you can, at any time:

• Remove a logged meal, or a single item within it, from the meal you tapped
• Delete a water log entry, or a water container you created
• Remove your profile photo

A water log or container disappears from the app at once. The daily job described below permanently deletes it once it has been deleted for 30 days.

A logged meal disappears from your plan at once, and the plan row is permanently deleted on that same 30-day schedule. We keep a calorie event for that meal. The event includes the food name, the calories, and the macronutrients. It is not shown in the app after you delete the meal, and it is not deleted by the 30-day job.

Removing your profile photo deletes the image file at once. It does not wait 30 days.

If you want us to delete something you cannot remove yourself, ask through the contact page. Tell us which data you mean and the email address on your account, and we will handle it without closing the account.

What gets deleted

Deleting your account closes it at once. After 30 days, the daily job permanently removes:

• Your profile: height, weight history, age, activity level, goals, and any diet preferences, allergies, or medical conditions you recorded
• Meal plans and the rows for meals you logged, favourites, water logs, and exercise entries
• Step totals synced from Apple Health or Health Connect
• Help & Support messages, and the screenshots attached to them
• Push notification tokens for your devices

At that same point your account profile is anonymised, not deleted outright. Your name is replaced with a generic label. The email on that profile is replaced with an address that is not yours and cannot receive mail. Your username, the link to your profile photo, bio, and phone number are cleared. A separate sign-in record may still contain the email address from your Google or Apple sign-in, marked inactive so the account cannot be signed in to. We do not use that address to contact you.

The image file for a profile photo is not deleted by this job. If you want that file gone, remove the photo in the app before you delete the account.

What we keep, and why

These records outlast the 30 days:

• A history of the email addresses on the account, including those addresses. Kept for account security and fraud checks. Not used to contact you after the account is closed.
• Calorie events. Kept, and attached only to the anonymised account. Each event can include the food name, calories, and macronutrients. It is no longer tied to the name and email on your account profile.
• Custom foods you created, including a photo if you added one. These may remain attached to the anonymised account.
• Joint Goal progress snapshots. The live goal ends when the account closes, and your name and photo are hidden from the other person immediately. Snapshots already stored — which can include weight, streak, meals logged, and calorie figures — stay attached to the anonymised account.

None of it is used to rebuild your profile or to contact you, and none of it is sold or shared for advertising.

How long it takes

Your account closes the moment the deletion runs. You are signed out. The data listed under "What gets deleted" is permanently removed after 30 days, by a job that runs once a day at 02:00 UTC. It can therefore happen a short time after the 30th day. The account profile is anonymised in that same run.

A request sent through the contact page is actioned once we have confirmed, from the account email, that it is yours. The reference number on the form is how you and we identify that request. The same 30-day period starts from the confirmation.

Changed your mind?

You can sign up again with the same email address within 30 days. The account comes back as a fresh start. Onboarding runs again, and your previous meals, weights, and goals are not restored. Signing up again permanently discards the data that was waiting out the 30 days. It is a recovery of the account, not of the data. Email-address history and calorie events are still kept. After the anonymisation job has run, the old account cannot be reactivated at all.

If you only want to step away for a while, sign out instead — signing out leaves everything exactly where it is.

Questions

For anything else about how we handle your data, see the app privacy policy, or write to us on the contact page.