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NutriHygiene
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Cancellation and refund policy

Updated 29 October 2026

In plain language:

  • NutriHygiene is a digital service. There is nothing to ship, in Pakistan or abroad.
  • The website and free app are available without payment. Nutrition Care is being tested; registering interest does not take payment.
  • NutriHygiene Premium is billed by Apple or Google. Cancel it in your store subscription settings; refunds follow the store's policy.
  • For a direct paid consultation, cancel before the consultation and before the diet plan is delivered for a full refund.
  • An approved refund goes back to the original payment method within 10 business days.

What you are buying

NutriHygiene is software: a website and a mobile app for nutrition and diet planning. M/S PROGRASEC does not sell physical goods, meal kits, or supplements through this website. There is no local or international shipping, and no delivery fee.

The website and the free app are available without payment. Nutrition Care is being tested. Its interest form requests contact about test access; it does not book a consultation or collect a fee. Current availability is on the pricing page. The direct-payment refund terms below apply if you purchase a paid service from M/S PROGRASEC.

Cancelling

You can stop using the free website and the free app at any time. To close an app account, use Settings → Delete account, or the account deletion page.

Registering Nutrition Care interest creates no subscription. To cancel a direct paid consultation, email business@prograsec.com or use the contact page and say you want to cancel. We confirm within 2 working days.

If you cancel before the initial consultation takes place and before the diet plan is delivered, we refund the full amount you paid. If the consultation has happened or the diet plan has been delivered, the service has started.

NutriHygiene Premium

Premium is a monthly subscription in the app, billed by Apple (App Store) or Google (Google Play). It renews automatically unless you cancel at least 24 hours before the end of the current period. Cancel in your App Store account settings or in Google Play → Payments & subscriptions; you keep Premium until the end of the period you paid for. Deleting the app or your account does not cancel it.

Because the store takes the payment, M/S PROGRASECcannot refund a Premium charge directly. Request a refund from Apple at reportaproblem.apple.com, or through Google Play's refund request. Full details are in the app terms.

Refunds

Free app and website. The price is PKR 0. There is no payment to return.

Early bird. Nutrition care is free for early birds who claim it in the app until 23 November 2026. No payment is taken for an early bird claim.

Direct payments. For a consultation fee collected by M/S PROGRASEC through Safepay (card, JazzCash, and EasyPaisa through Safepay), cancel before the consultation and before the plan is delivered, or tell us you were charged in error, and we refund the full amount you paid. If the service has started and you are not satisfied, write to us within 7 days of the charge and we will review it. When a refund is due, we send it to the original payment method (the same card, JazzCash account, or EasyPaisa account) within 10 business days. Your bank or wallet may take additional time to show it. We do not charge a separate refund fee.

A refund covers the NutriHygiene service you paid M/S PROGRASEC for. It does not cover a doctor's fee, food you bought, or another company's product.

Complaints

Email business@prograsec.com, call or message +92 313 0173433 (WhatsApp is enabled on this number), or use the contact pageand choose “Complaint”. We reply within 2 working days and aim to resolve the complaint within 7 working days. If we need longer, we write to you with the reason and a date.