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NutriHygieneFree Plan

Cancellation and refund policy

Updated 28 September 2026

In plain language:

  • NutriHygiene is a digital service. There is nothing to ship, in Pakistan or abroad.
  • Nutrition care is a one-time 14-day payment: PKR 3,000 or PKR 7,500. It does not renew.
  • Cancel before the consultation and before the diet plan is delivered, and we refund the full amount.
  • An approved refund goes back to the original payment method within 10 business days.

What you are buying

NutriHygiene is software: a website and a mobile app for nutrition and diet planning. M/S PROGRASEC does not sell physical goods, meal kits, or supplements through this website. There is no local or international shipping, and no delivery fee.

The website and the free app are available without payment. Nutrition care is delivered in the app: an initial consultation and a 14-day diet plan, and, on the PKR 7,500 plan, support, monitoring, and accountability for those 14 days. Packages and prices are on the pricing page.

Cancelling

You can stop using the free website and the free app at any time. To close an app account, use Settings → Delete account, or the account deletion page.

A nutrition care payment is one charge for 14 days. It does not renew, so there is no subscription to cancel. Email business@prograsec.com or use the contact page and say you want to cancel. We confirm within 2 working days.

If you cancel before the initial consultation takes place and before the diet plan is delivered, we refund the full PKR 3,000 or PKR 7,500 you paid. If the consultation has happened or the diet plan has been delivered, the 14-day service has started.

Refunds

Free app and website. The price is PKR 0. There is no payment to return.

Nutrition care. M/S PROGRASEC collects the one-time fee through Safepay (card, JazzCash, and EasyPaisa through Safepay). Cancel before the consultation and before the plan is delivered, or tell us you were charged in error, and we refund the full amount you paid. If the 14-day service has started and you are not satisfied, write to us within 7 days of the charge and we will review it. When a refund is due, we send it to the original payment method (the same card, JazzCash account, or EasyPaisa account) within 10 business days. Your bank or wallet may take additional time to show it. We do not charge a separate refund fee.

A refund covers the NutriHygiene service you paid M/S PROGRASEC for. It does not cover a doctor's fee, food you bought, or another company's product.

Complaints

Email business@prograsec.com, call or message +92 317 5567827 (WhatsApp is enabled on this number), or use the contact pageand choose “Complaint”. We reply within 2 working days and aim to resolve the complaint within 7 working days. If we need longer, we write to you with the reason and a date.