Privacy policy

Who is responsible

NutriHygiene is a software product owned and operated by M/S PROGRASEC, a registered business in Pakistan. M/S PROGRASEC decides why and how personal data is used for the NutriHygiene website, mobile app, and customer support.

Legal business name

M/S PROGRASEC

Registered address

Office No. 2, GM Plaza, Second Floor, Opposite Alfatah Backside, Beside Quetta Cafe, Kohinoor, Faisalabad Madina Town, Pakistan

Support email

business@prograsec.com

Phone

+92 317 5567827 · WhatsApp

The website privacy policy and the app privacy policy describe the same practices in more detail. If they differ from this page on a specific data flow, those pages control that flow. This page is the customer summary.

What we collect

Website. Age, sex, height, weight, and activity level entered in a calculator stay in your browser. We do not store them. When you submit a diet-plan form we receive your email and the goal you chose. A contact message includes your name, email, topic, and message. When Google Analytics is configured, it records pages, scroll depth, and clicks, with IP addresses anonymized. A chat widget on chat.prograsec.com, which we operate, receives the page address and any message you send.

App. If you create an account, we receive your name and email from Google Sign-In or Sign in with Apple, and a profile photo if one is provided. You may also give us age or date of birth, sex, height, weight, activity, diet type, allergies, conditions you choose to record, meals, water, exercise, and an approximate city. If you connect Apple Health or Health Connect, we read today's step count only. A Joint Goal shares the goal figures described in the app privacy policy with the one person you invite. Support messages and screenshots you attach are stored so we can reply.

Payments. The free app and website cost PKR 0 and need no payment. Nutrition care is a one-time fee of PKR 3,000 or PKR 7,500. Safepay processes that payment (card, JazzCash, and EasyPaisa through Safepay) for M/S PROGRASEC. We receive the amount, currency, status, and a transaction reference. We do not store your card number, JazzCash details, or EasyPaisa details.

How we use it

We use this information to provide the calculator, diet plan, food database, and app; to keep your account secure; to reply to you; to measure how the product is used; to fix crashes; and to meet legal duties. We do not sell personal data, and we do not use it to build advertising profiles.

Who else handles it

Google (sign-in, notifications, Health Connect, and Analytics when enabled), Apple (sign-in and Apple Health), PostHog (app analytics), and the hosting and database providers that run NutriHygiene. Crash reports go to GlitchTip software that we host. Payment providers and the app stores handle payment data as described above. They receive only what that service needs.

How long we keep it

Website emails and contact messages are kept while we need them to send what we promised or to handle your request, and you can ask us to delete them. App account data is kept while the account is open. Deleting the account starts a 30-day permanent deletion, described on the account deletion page.

Your choices

You can decline analytics on the website, unsubscribe from email, clear calculator answers in your browser, disconnect Apple Health or Health Connect, leave a Joint Goal, and delete the app account. You can also ask us what we hold, ask for a correction, or ask us to delete website records.

Complaints about privacy

Email business@prograsec.com, call or WhatsApp +92 317 5567827, or use the contact page. We reply within 2 working days and aim to resolve the complaint within 7 working days.